Returns Policy
If you are not completely satisfied with your diamond jewellery purchase from DeJoria Diamonds, you are able to return the goods within 30 days of dispatch for either an exchange or refund*. Please note that we will refund the original delivery charge, but you will be responsible for the costs associated with the returning the item to us.
Please follow the steps below to enable us to process your refund efficiently;
1 - Call our customer service helpline on 0845 355 1164 within 7 days to inform us of your decision. You will need to quote your original invoice number.
2 - Complete the returns form provided with the original package
3 - Place the item back in its presentation case, secure it all and wrap well - we suggest using a padded jiffy bag or something similar. Any items being returned for refund MUST be returned in their original packaging - unused and unworn - and must be returned together with any supporting certification, warranty or instruction manuals. In the event that you are returning a diamond ring for resizing, there is no need to enclose the original packaging. If an item is not returned in the above condition with the relevant documentation, then it may not be eligible for refund.
4 - For your own benefit, to return an item we suggest using Royal Mail's Special Delivery service. This will ensure that there is proof of delivery and insurance on the goods whilst in transit. You need to insure the package for the full amount of the invoice. YOU are responsible for the costs associated with this shipping. Note that DeJoria Diamonds shall not be responsible for items lost or damaged during transit.
5 - Mail the package to:
DeJoria Customer Services
ROK House
Kingswood Business Park
Holyhead Road
Albrighton
Staffordshire WV7 3AU
You are strongly advised NOT to write diamonds, diamond jewellery, jewellery or other luxury-related words anywhere on the package, as this invites possible theft of the package.
6 - We will notify you by email when we have processed your refund. Please note that we can only make a refund back to the original source of the funds, and this refund can take 3-5 working days to reach your account.
* The items which are NOT eligible for cancellation or return from the Customer to DeJoria and, therefore, which are NOT eligible for refund from DeJoria to the Customer (unless having a defect or fault, or the incorrect item has been sent from DeJoria to the Customer) are as follows -
- Any full diamond eternity rings
- Any item which has been custom-made to the Customer's specifications
- Any item which is a special order due to the size requested by the Customer
If you need further clarification or details on our Returns Policy, please visit our Terms & Conditions.
Please follow the steps below to enable us to process your refund efficiently;
1 - Call our customer service helpline on 0845 355 1164 within 7 days to inform us of your decision. You will need to quote your original invoice number.
2 - Complete the returns form provided with the original package
3 - Place the item back in its presentation case, secure it all and wrap well - we suggest using a padded jiffy bag or something similar. Any items being returned for refund MUST be returned in their original packaging - unused and unworn - and must be returned together with any supporting certification, warranty or instruction manuals. In the event that you are returning a diamond ring for resizing, there is no need to enclose the original packaging. If an item is not returned in the above condition with the relevant documentation, then it may not be eligible for refund.
4 - For your own benefit, to return an item we suggest using Royal Mail's Special Delivery service. This will ensure that there is proof of delivery and insurance on the goods whilst in transit. You need to insure the package for the full amount of the invoice. YOU are responsible for the costs associated with this shipping. Note that DeJoria Diamonds shall not be responsible for items lost or damaged during transit.
5 - Mail the package to:
DeJoria Customer Services
ROK House
Kingswood Business Park
Holyhead Road
Albrighton
Staffordshire WV7 3AU
You are strongly advised NOT to write diamonds, diamond jewellery, jewellery or other luxury-related words anywhere on the package, as this invites possible theft of the package.
6 - We will notify you by email when we have processed your refund. Please note that we can only make a refund back to the original source of the funds, and this refund can take 3-5 working days to reach your account.
* The items which are NOT eligible for cancellation or return from the Customer to DeJoria and, therefore, which are NOT eligible for refund from DeJoria to the Customer (unless having a defect or fault, or the incorrect item has been sent from DeJoria to the Customer) are as follows -
- Any full diamond eternity rings
- Any item which has been custom-made to the Customer's specifications
- Any item which is a special order due to the size requested by the Customer
If you need further clarification or details on our Returns Policy, please visit our Terms & Conditions.
