Money Back Guarantee
Under EU Distance Selling Regulations, all internet retailers must offer a money back guarantee to customers if they are not satisfied with the item they have purchased. The majority of websites offer a 7 day money back guarantee, some even
offer a 14 day period.
At DeJoria, we are so confident in the quality of our diamond engagement rings, diamond eternity rings, diamond rings, diamond earrings, diamond bracelets, diamond pendants and diamond necklaces, we offer a 30 DAY MONEY BACK GUARANTEE. For you, the customer, this means that you can return the item for whatever reason up to 30 days after the date of receiving the item for a full refund.*
Please note that standard diamond engagement ring designs purchased through our Create Your Diamond Ring facility ARE eligible for this 30 day money back guarantee.
For information on how to return your item of diamond jewellery, please visit our returns policy page. Once we have received your item back, we will notify you by email and make your refund within a maximum of 30 days.
* The items which are NOT eligible for cancellation or return from the Customer to DeJoria and, therefore, which are NOT eligible for refund from DeJoria to the Customer (unless having a defect or fault, or the incorrect item has been sent from DeJoria to the Customer) are as follows -
- Any full diamond eternity rings
- Any item which has been custom-made to the Customer's specifications
- Any item which is a special order due to the size requested by the Customer
If you require clarification or any further information on our Money Back Guarantee, please visit our Terms & Conditions page.
offer a 14 day period.At DeJoria, we are so confident in the quality of our diamond engagement rings, diamond eternity rings, diamond rings, diamond earrings, diamond bracelets, diamond pendants and diamond necklaces, we offer a 30 DAY MONEY BACK GUARANTEE. For you, the customer, this means that you can return the item for whatever reason up to 30 days after the date of receiving the item for a full refund.*
Please note that standard diamond engagement ring designs purchased through our Create Your Diamond Ring facility ARE eligible for this 30 day money back guarantee.
For information on how to return your item of diamond jewellery, please visit our returns policy page. Once we have received your item back, we will notify you by email and make your refund within a maximum of 30 days.
* The items which are NOT eligible for cancellation or return from the Customer to DeJoria and, therefore, which are NOT eligible for refund from DeJoria to the Customer (unless having a defect or fault, or the incorrect item has been sent from DeJoria to the Customer) are as follows -
- Any full diamond eternity rings
- Any item which has been custom-made to the Customer's specifications
- Any item which is a special order due to the size requested by the Customer
If you require clarification or any further information on our Money Back Guarantee, please visit our Terms & Conditions page.
