Delivery

We deliver to all parts of the UK, including England, Scotland (including islands), Northern Ireland, Wales, Isle of Man, the Scilly Isles and the Channel Islands.

- Delivery is FREE on all items within the UK.

- Orders are dispatched using Royal Mail's Special Delivery Service which is fully insured.

- Once dispatched, your package is guaranteed to be delivered before 1pm the following working day. It will require a signature upon arrival.

- Whilst Royal Mail do deliver on Saturdays, Special Delivery items are not guaranteed to arrive on Saturdays. In certain instances, however, we are able to arrange guaranteed Saturday deliveries, so please call us on 0845 355 1164 if you specifically need this.

- If you are a resident of the Channel Islands which is VAT exempt, please call us on 0845 355 1164 to place your order.

DELIVERY TIMES
Our delivery times depend upon the item of diamond jewellery you select and the general rule is that the higher the value of the item, the greater the lead time. Also, items such as full diamond eternity rings, for example, can take longer than the guidelines below if we do not have your size in stock. However, standard guidelines are as follows;

'Diamond Jewellery Collection' items	Approx 14 working days
'Wedding Bands' items	Approx 7 working days
'Create Your Diamond Ring' items	Approx 14-21 working days
'Design with DeJoria' bespoke items	Approx 28+ working days

If your item of diamond jewellery is temporarily out of stock and/or delivery is anticipated to be greater than the above guidelines, we will contact you by email or telephone to agree a new delivery date, or arrange a refund.

PERSONAL CONTACT
We will always call you personally when your item of diamond jewellery is ready to dispatch to confirm delivery arrangements at which point we will also provide you by email with a tracking number for your package.

Of course, many of the diamond jewellery purchases from www.dejoria.co.uk are made in secret and so we realise that when our packages are dispatched, we MUST be discrete. Therefore;

1) We will always try to make contact in the first instance on your mobile phone or a personal email address. We will NEVER leave, for example, a message on a home answerphone which could, of course, be intercepted by the intended recipient.
2) The packages we dispatch are wrapped securely in plain brown paper, with no reference to a diamond company on the outside of the package.
3) Finally, whilst ideally dispatching to a home address, it is occasionally possible for us to deliver the item of diamond jewellery to a work address if required. However, please note that if your delivery address differs to the credit/debit card billing address, we will require proof of identity (copy of passport and/or driving licence) prior to dispatching the item/s.

ORDER TRACKING
You are able to keep check on your estimated date of dispatch via our Order Tracking facility online or by calling our customer service helpline on 0845 355 1164.

If your package does not arrive, please contact our customer service helpline on 0845 355 1164 immediately and we will either re-confirm the tracking number with you, or will track your package for you.

For your information, you are able to track your package directly on the Royal Mail website at www.royalmail.com