Delivery
We deliver to all parts of the UK, including England, Scotland (including islands), Northern Ireland, Wales, Isle of Man, 
the Scilly Isles and the Channel Islands.
- Delivery is FREE on all items within the UK.
- Orders are dispatched using Royal Mail's Special Delivery Service which is fully insured.
- Once dispatched, your package is guaranteed to be delivered before 1pm the following working day. It will require a signature upon arrival.
- Whilst Royal Mail do deliver on Saturdays, Special Delivery items are not guaranteed to arrive on Saturdays. In certain instances, however, we are able to arrange guaranteed Saturday deliveries, so please call us on 0845 355 1164 if you specifically need this.
- If you are a member of the Armed Forces posted overseas, we can send items to you via the BFPO system. Please call us on + 44 845 355 1164 to discuss further.
- If you are a resident of the Channel Islands which is VAT exempt, please call us on 0845 355 1164 to place your order.
DELIVERY TIMES
Our delivery times depend upon the item you select. Our standard guidelines are as follows;
the Scilly Isles and the Channel Islands.- Delivery is FREE on all items within the UK.
- Orders are dispatched using Royal Mail's Special Delivery Service which is fully insured.
- Once dispatched, your package is guaranteed to be delivered before 1pm the following working day. It will require a signature upon arrival.
- Whilst Royal Mail do deliver on Saturdays, Special Delivery items are not guaranteed to arrive on Saturdays. In certain instances, however, we are able to arrange guaranteed Saturday deliveries, so please call us on 0845 355 1164 if you specifically need this.
- If you are a member of the Armed Forces posted overseas, we can send items to you via the BFPO system. Please call us on + 44 845 355 1164 to discuss further.
- If you are a resident of the Channel Islands which is VAT exempt, please call us on 0845 355 1164 to place your order.
DELIVERY TIMES
Our delivery times depend upon the item you select. Our standard guidelines are as follows;
| 'Diamond Gift Boutique' items | Approx 7-14 working days |
| 'Wedding Rings' items | Approx 5-7 working days |
| 'Create Your Diamond Ring' items | Approx 14-21 working days |
| 'Design with DeJoria' bespoke items | Approx 28 working days |
Please note that we will always aim to meet the requirements of our clients. Therefore, in certain instances, we can bring these lead times forward. Please let us know if you have a specific delivery date requirement.
If your item of is temporarily out of stock and/or delivery is anticipated to be greater than the above guidelines, we will contact you by email or telephone to agree a new delivery date, or arrange a refund.
PERSONAL CONTACT
We will always call you personally when your item is ready to dispatch to confirm delivery arrangements at which point we will also provide you by email with a tracking number for your package.
Of course, many of the diamond jewellery purchases from us are made in secret and so we realise that when our packages are dispatched, we MUST be discrete. Therefore;
1) We will always try to make contact in the first instance on your mobile phone or a personal email address. We will NEVER leave, for example, a message on a home answerphone which could, of course, be intercepted by the intended recipient.
2) The packages we dispatch are wrapped securely in plain brown paper, with no reference to a diamond company on the outside of the package.
3) Finally, whilst ideally dispatching to a home address, it is occasionally possible for us to deliver the item of diamond jewellery to a work address if required. However, please note that if your delivery address differs to the credit/debit card billing address, we will require proof of identity (copy of passport and/or driving licence) prior to dispatching the item/s. PLEASE NOTE THAT IF YOU MAKE YOUR PURCHASE USING DEJORIA FINANCE, THEN WE CAN ONLY DISPATCH YOUR ITEM TO YOUR HOME ADDRESS.
ORDER TRACKING
You are able to keep check on your estimated date of dispatch via our Order Tracking facility online or by calling us on 0845 355 1164.
If your package does not arrive, please call us on 0845 355 1164 immediately and we will either re-confirm the tracking number with you, or will track your package for you.
For your information, you are able to track your package directly on the Royal Mail website at www.royalmail.com
PERSONAL CONTACT
We will always call you personally when your item is ready to dispatch to confirm delivery arrangements at which point we will also provide you by email with a tracking number for your package.
Of course, many of the diamond jewellery purchases from us are made in secret and so we realise that when our packages are dispatched, we MUST be discrete. Therefore;
1) We will always try to make contact in the first instance on your mobile phone or a personal email address. We will NEVER leave, for example, a message on a home answerphone which could, of course, be intercepted by the intended recipient.
2) The packages we dispatch are wrapped securely in plain brown paper, with no reference to a diamond company on the outside of the package.
3) Finally, whilst ideally dispatching to a home address, it is occasionally possible for us to deliver the item of diamond jewellery to a work address if required. However, please note that if your delivery address differs to the credit/debit card billing address, we will require proof of identity (copy of passport and/or driving licence) prior to dispatching the item/s. PLEASE NOTE THAT IF YOU MAKE YOUR PURCHASE USING DEJORIA FINANCE, THEN WE CAN ONLY DISPATCH YOUR ITEM TO YOUR HOME ADDRESS.
ORDER TRACKING
You are able to keep check on your estimated date of dispatch via our Order Tracking facility online or by calling us on 0845 355 1164.
If your package does not arrive, please call us on 0845 355 1164 immediately and we will either re-confirm the tracking number with you, or will track your package for you.
For your information, you are able to track your package directly on the Royal Mail website at www.royalmail.com
